WASHINGTON — Google executives, after months of mostly avoiding the harsh spotlight put on their internet peers, are being grilled in Washington this week by lawmakers questioning if the Silicon Valley giant is living up to its promise to be a neutral arbiter of online information.
On Friday, Sundar Pichai, Google’s chief executive, will meet with Representative Kevin McCarthy, of California, the Republican House majority leader and a vocal critic of Google, and more than two dozen Republicans to discuss complaints the company is trying to silence conservative voices.
“Google has a lot of questions to answer about reports of bias in its search results, violations of user privacy, anticompetitive behavior, and business dealings with repressive regimes like China,” Mr. McCarthy said in a statement.
The Friday meeting will cap a week of tech-related sessions in Washington in which Google — in the cross hairs of Silicon Valley’s conservative critics since late summer — has played a starring role.
At a gathering of the heads of the Justice Department and a dozen state attorneys general on Tuesday, Google was mentioned more than any other company when it came to concerns about antitrust enforcement and privacy practices, according to a person with knowledge of the meeting who spoke on the condition of anonymity.
At a Senate hearing discussing online privacy on Wednesday, Google’s chief privacy officer, Keith Enright, received the toughest and broadest array of questions from lawmakers who wanted to know about the company’s consideration of introducing search services in China. Google says it is not close to starting such a service.
In a letter to the Senate committee holding the hearing, a former employee, Jack Poulson, said Google’s building a search engine that would be acceptable to the government of China was a “catastrophic failure of the internal privacy review process.” He said this was part of a “broad pattern of unaccountable decision making.”
Senator Ted Cruz, Republican of Texas, also questioned Mr. Enright about claims of bias against conservatives in search results. “I can tell you that millions of Texans believe Google is actively censoring the speech of conservatives,” Mr. Cruz said.
On Thursday, Harmeet Dhillon, a lawyer and Republican Party official, is set to testify in the House about anti-conservative bias in tech. Ms. Dhillon represents several former employees in a lawsuit filed last year against Google that claims the company discriminated against them based on their political beliefs.
Google’s week in Washington comes three weeks after executives from Twitter and Facebook testified in a Senate hearing dedicated to Russian disinformation on social media. Jack Dorsey, Twitter’s chief executive, also spoke at a House hearing about claims of anti-conservative bias at Twitter.
Google executives did not attend the Senate hearing, though they were invited. The company offered to send Kent Walker, a senior vice president for global affairs who is also the company’s top lawyer. But urged on by Facebook officials, according to two people familiar with the matter, senators insisted on a more powerful executive. Google refused.
It was the “worst business decision of 2018,” said Scott Galloway, a founder of the business research firm Gartner L2 and a professor of marketing at New York University Stern School of Business. “It feels like the tide has turned substantially,” Mr. Galloway said. “They’ve sort of poked the bear.”
A Google spokeswoman said officials from the company had testified before Congress 22 times since 2008. “We’re happy to continue explaining our products and practices,” Becca Rutkoff, the Google spokeswoman, said in a statement.
For longtime Google critics and even some of its Silicon Valley peers, it is surprising that Google has avoided the spotlight for so long.
It has 90 percent of the global search market — a share so high that it has for years had to sidestep concerns that it is a dominant monopoly that needs to be regulated. Competitors have long claimed that Google is using its search dominance to advantage its own services and should be controlled by antitrust laws.
The Google-owned YouTube video service is also dominant, and has for several years faced questions about videos that show terrorist violence and disinformation, similar to issues that Facebook and Twitter have had to address in congressional hearings.
And Google has faced several claims of bias. A video of a staff meeting held shortly after Donald J. Trump was elected president, leaked two weeks ago, showed several senior Google executives, including Mr. Pichai, expressing their alarm.
Emails leaked last week showed lower-level Google employees discussing whether they could alter search results to counter President Trump’s travel ban on people from predominantly Muslim countries. Google is adamant that no one in a position to make such a change seriously considered it.
Employees are bracing for more embarrassing leaks. The company has long encouraged workers to speak their minds on internal message boards. That includes politics.
The conservative pressure on Google started to escalate in late summer. On Aug. 28, Mr. Trump, in a series of tweets, attacked Google for what he claimed was an effort to suppress conservative media that was favorable to his administration.
The next day, the president posted a video that seemed to show that Google did not promote his State of the Union address on its home page as it had in the past for President Obama. He used the hashtag #StopTheBias. The video was incorrect. Google said that it didn’t promote Mr. Obama’s inaugural address, a joint statement to Congress but not technically a State of the Union address, in 2009 either.
Shortly after, other Republicans were calling for regulations and greater scrutiny. Senator Orrin Hatch, Republican of Utah, called for antitrust regulators to reopen an investigation into Google.
Some Google officials wonder if competitors are organizing a campaign to prompt regulatory scrutiny.
At the Senate hearing Google did not attend, lawmakers mentioned a report that had come out a day before from the Campaign for Accountability, a nonprofit watchdog group that often publishes research critical of Google. The group posed as Russian trolls to buy what it called politically divisive ads on Google’s systems, which failed to stop them.
Google called the report “a stunt” by its rivals and blamed the software maker Oracle for its release. Ken Glueck, a senior vice president at Oracle, said it had made a one-time financial contribution in 2016 to the Campaign for Accountability but denied that the company had any involvement in the report.
Google has many business opponents in Washington, including telecommunication giants like AT&T and Comcast. Oracle and News Corp. have put significant resources into funding third-party coalitions and public relations firms to place ads and to lobby lawmakers on Google’s dominance in search and on allegations it uses its power to unfairly harm publishers and other tech rivals.
But few companies have been as tenacious as Yelp, a midsize internet outfit with far fewer resources. It has waged a seven-year battle to get regulatory agencies around the world to investigate Google. Until recently, its calls have been largely ignored in the United States. The company claims Google prioritized its own reviews over others, making it much harder for competing reviews sites like Yelp to be discovered.
Early in September, a White House official received an email with an attachment from Luther Lowe, the senior vice president for policy for Yelp.
“Check out the attachment,” Mr. Lowe wrote in an email. “Tell me what you think.”
The attachment was a document called, “Executive Draft Order to Protect American Competition and Small Businesses From Bias in Online Platforms.” It was a draft presidential order instructing antitrust officials to recommend ways to protect competition and clamp down on content bias on internet search and social media sites.
Mr. Lowe said in an email that he did not know the origins of the document and that it had been forwarded to him.
Daisuke Wakabayashi and Cecelia Kang, NYTIMES 9/17/18