Virtual Assistants Need Some Personality – Hire a Human!

They really do need us.  Just when I was starting to worry that Artificial Intelligence (AI) would become so pervasive that it would eclipse our limited human capacities, I now read that the tech behemoths (Apple, Amazon, Microsoft) are now hiring real people to make these virtual assistants sound more human.  Microsoft, for example, has hired poets, novelists, playwrights and former television writers to be members of their writing teams.  So technology may help us become more literate after all, or at least will provide more employment opportunities for those who are literate.  Oh, I forgot to include comedians in the list of desired writing team members.  That makes me happy!

This is very good news for job seekers in the U.S.  By 2025, 12.7 million new U.S. Jobs will involve building robots or automation software; by 2019, more than one-third of the workforce will be working side by side with such technologies.  That’s only three years away (Forester Data).  What a change in the work place!  In the old days you just had to worry about getting along (or not) with the humans you worked with.  Now you will have to get along with your “artificial” colleagues as well.  I’m not sure that they will become supervisory personnel in the future, but I would guess that many of you are thinking that you have already worked for some real “bots” in the past.

Some early studies of human-robot interaction have found that attempts to make robots seem more humanlike can inspire unease or revulsion instead of empathy.  Maybe we all just have to learn to “get along,” but I don’t know if robots can be programmed for that?

Ray Myers


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